Privacy Policy
Last Updated: November 18, 2025
Contact Information
Classic Craft
5892 Heritage Lane, Historic Quarter
Boston, MA 02108
United States
Phone: +1 (617) 743-9286
Email: info@cla-ssic-craft.com
Our Commitment to Your Privacy
Classic Craft is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
We take data protection seriously and implement appropriate technical and organizational measures to ensure the security of your personal information. By using our website, you consent to the practices described in this policy.
Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide when you:
- • Submit contact forms or inquiries about our restoration services
- • Request consultations or project assessments
- • Subscribe to our newsletter or updates
- • Communicate with us via email or phone
Data Collected: Name, email address, phone number, project details, cabinet information, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- • Device Information: IP address, browser type, operating system, device identifiers
- • Usage Data: Pages visited, time spent on pages, links clicked, navigation paths
- • Location Data: General geographic location based on IP address
- • Cookie Data: Information stored through cookies and similar tracking technologies
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- • Consent: You have given explicit consent for processing your personal information
- • Contract Performance: Processing is necessary to fulfill our service obligations
- • Legitimate Interests: Processing serves our legitimate business interests while respecting your rights
- • Legal Obligations: Processing is required to comply with legal requirements
Data Retention Periods
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- • Contact Information: Retained for 3 years after last interaction
- • Project Data: Retained for the duration of the project plus 5 years for warranty purposes
- • Analytics Data: Aggregated and anonymized after 26 months
- • Marketing Data: Retained until you withdraw consent or unsubscribe
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery and Communication
- • Respond to your inquiries and provide information about our restoration services
- • Schedule consultations and assess arcade cabinet restoration needs
- • Provide updates on project status and restoration progress
- • Process payments and maintain transaction records
Website Improvement and Analytics
- • Analyze website usage patterns to improve user experience
- • Monitor website performance and identify technical issues
- • Understand visitor preferences and optimize content
- • Test new features and measure their effectiveness
Marketing and Communications
- • Send newsletters with updates about arcade preservation and restoration
- • Provide information about new services or special offers
- • Share educational content about vintage arcade history and preservation
- • Personalize marketing messages based on your interests
You can opt out of marketing communications at any time by clicking unsubscribe links in our emails.
Data Sharing with Third Parties
We may share your information with:
- • Service Providers: Analytics platforms, email service providers, payment processors
- • Business Partners: Specialized restoration suppliers and vintage parts vendors when necessary
- • Legal Authorities: When required by law or to protect our legal rights
We do not sell your personal information to third parties.
How We Protect Your Data
Security Measures
We implement comprehensive security measures to protect your personal information:
- • Encryption: SSL/TLS encryption for data transmission and secure storage protocols
- • Access Controls: Limited employee access to personal data on a need-to-know basis
- • Regular Updates: Continuous security patch updates and system monitoring
- • Secure Infrastructure: Protected servers with firewalls and intrusion detection systems
Data Encryption and Storage
Your personal information is encrypted both during transmission and at rest. We use industry-standard encryption protocols to ensure your data remains confidential and secure. Our storage systems are regularly audited and maintained to the highest security standards.
Access Controls and Monitoring
We maintain strict access controls to ensure only authorized personnel can access personal information. All access is logged and monitored. Our staff receives regular training on data protection best practices and privacy compliance.
Breach Notification Procedures
In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities within 72 hours as required by law. Our notification will include details about the breach, the data affected, and steps we're taking to address the situation.
Your Privacy Rights
You have several rights regarding your personal information. We are committed to facilitating the exercise of these rights:
Right to Access Personal Data
You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.
Right to Rectification and Erasure
If your personal information is inaccurate or incomplete, you can request corrections. You also have the right to request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purpose it was collected.
Right to Data Portability
You can request to receive your personal data in a portable format and have it transferred to another service provider where technically feasible. This right applies to data you have provided to us with your consent or for contract performance.
Right to Object to Processing
You have the right to object to processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests by providing specific reasons related to your situation.
How to Exercise These Rights
To exercise any of these rights, please contact us using the information provided at the top of this page. We may ask you to verify your identity before processing your request. We will respond to your request within one month, though complex requests may take up to three months with advance notice.
No fee is required for exercising these rights unless requests are manifestly unfounded or excessive.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- • Avoid filling out contact forms, account registrations, or any data-submitting features
- • Disable cookies through your browser settings (see our Cookie Policy for more details)
- • Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by posting a notice on our website or sending you an email. The "Last Updated" date at the top of this policy indicates when it was last revised.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes indicates your acceptance of the updated policy.